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We place great emphasis on the happiness of the our Customer. View Detailed
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Frequently Asked Questions

No, having an account is not essential. You can place an order by clicking the ’’Check Out As Guest’’ button without creating an account. However, you need an account to check the status of relevant orders, track each shipment, speed up any future orders and to be able take advantage of special discounts for our members.

You can create your order by entering you (Height/Chest/Waist/Hipline) body measurements. Add the product or products you like to your shopping cart by clicking the ’’Add To Bag’’ button. After selecting the products you want, click the ’’View Cart’’ button and then click the ’’Check Out’’ button to complete your order. After filling in the delivery and billing address information and seeing your order summary, you can complete your order by clicking the ’’Place Order’’ button.

By clicking on the ’’How To Measure'' button, you can watch how to make a flat and nice measurements and the tips while taking measurements. If you still have questions, we will be glad to help you if you contact us by clicking on the ’’Need Help/Have A Question'’ button.

The delivery time may take up to 2 weeks depending on the intensity of the production schedule. In cases where you need to receive your order earlier than 2 weeks, you must confirm the shipping date on ’’Need Help/Have A Question’’ line before placing a special order.

When taking you body measurements, do not give plenty of room and movement. We give plenty of room and movement while making patterns so that queen can move freely when they wear the dress. We also recommend you to watch ''How To Measure'' video before ordering.

In some cases, we may need to split your order so that you can receive certain items faster. If you are missing any items that may have been shipped in another package , please contact us at service@arvelya.com If an item is missing, we will either ship it to you separately as soon as possible or refund you for that item if you prefer.

You can see where and at which stage your order is by clicking the ’’Order Status’’ button under the ’’My Orders’’ heading on the ’’My Account’’ page.

The orders you place from Siwar Collection reach us online and your payment transactions are made automatically during the order creation phase. Since the payment terms cannot be changed, it is not possible to add products to your order later. But you can create a new order by canceling your current order, or you can order the other product you want to buy separately.

We will do partial shipping for your order under the following conditions.
  1) Some items require additional processing time.
  2) Customs or courier weight limit.

You will receive an email notification each time a package is shipped or a letter will be attached to the package about partial shipping.

In such a case, please contact us via the e-mail addresses or telephones on our site. Our software department will try to solve the problem as soon as possible.

After the confirmation of your order, the system will notify you of an order number. If this number has not been reported to you by the system, check whether you have an existing order from the "My Account" / "My Orders" tab on our home page. If you cannot reach your order, we recommend that you check whether your credit card has been charged; because the system may not be able to create your order sometimes due to short-term connection problems with banks. In such a case, please notify us via e-mail. Your transactions will be checked by our finance department and the payment will be returned to your credit card.